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Ace Terms & Conditions:

 

These Terms and Conditions govern the relationship between Ace swim school (hereafter referred to as "the school," "we," "us," or "our") and the parent(s)/guardian(s) (hereafter referred to as "the Parent(s)," "you," or "your") of children enrolled in the swimming lessons provided by the school. By enrolling your child in our swimming lessons, you agree to comply with and be bound by these Terms and Conditions.

 

1. Registration and Enrollment

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  • A registration form must be submitted for each child enrolled.

  • Parents must provide accurate information regarding the child's medical history, including any allergies, disabilities, or special needs that may affect their participation in swimming lessons.

  • Enrollment is confirmed only after receipt of payment for the selected course of lessons.

  • By enrolling your swimmer on to our lessons you are agreeing with our Terms & conditions.

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2. Classes and Schedule

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  • The school offers swimming lessons for children of various ages and skill levels.

  • Classes are subject to availability. The school reserves the right to cancel or reschedule classes due to unforeseen circumstances, such as instructor availability, weather, or pool closures.

  • Parents will be notified of any changes to the lessons, and efforts will be made to accommodate any necessary adjustments.

  • Please make sure Parents/Guardians use appropriate same sex changing rooms

  • Children over the age of 8 must use same sex changing room

  • Only 1 parent/guardian per swimmer

  • Please arrive no more than 10 minutes before your lesson

  • Please come to the pool ‘swim ready’

  • We recommend coming to the pool in easy to remove shoes, i.e. flip flops, crocs, sliders that are kept with you in a bag or in the allocated shoe racks. No outdoor footwear in changing rooms or poolside.

  • Bags to be kept on poolside with you during lessons to keep valuables safe

  • All personal belongings are your responsibility

 

3. Payment and Fees

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  • Fees for swimming lessons are due upon registration. The school accepts payment via bank transfer and cash. (cash must be in a named, sealed envelope before term starts)

  • Fees are non-refundable, except in cases where the school is unable to provide the agreed lessons. If a class is cancelled by the school hirer, a credit will be added to the next term renewal.

  • The school reserves the right to revise fees and payment structures at any time, with prior notice to enrolled parents.

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4. Health and Safety

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  • Parents are responsible for ensuring that their child is physically fit and able to participate in swimming lessons. If your child has a medical condition that may affect their ability to participate, you must provide the school with a doctor's note and discuss any necessary accommodations.

  • The school reserves the right to refuse participation to any child who appears unwell or whose health or behaviour may endanger themselves or others.

  • Accessibility and Safety: All parents/guardians, including grandparents are responsible for themselves while attending lessons. While we strive to accommodate all, please note that the facilities at the pools we use are unfortunately not suitable for supervising adults with accessible needs. The health and safety of all participants is our top priority. Therefore, we regret that we are unable to accept adults requiring accessibility adjustments or aids currently. There will be no access to poolside.

  • Parents/guardians are expected to arrive promptly to lessons. The school is not responsible for children before or after scheduled lesson times.

  • Children must not swim with a heavy cold, earache, sickness (48 hours clear), tummy upset (48 hours clear), infections or a temperature

  • Showers will be in use after the lessons; please make sure they are turned off after use.

  • Always walk on poolside to avoid slipping

  • No food in the changing room or poolside

  • No Make-up, lotions, or creams to be worn in the pool

  • I give permission for Ace staff to administer first aid when required

  • If you or your child is asthmatic, please bring inhalers with you poolside

 

​​5. Supervision and Behaviour

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  • A parent or guardian must accompany children to and from the swimming pool. The school staff will supervise children only during the scheduled lesson times, excluding use of the toilet facilities where the accompanying adult must take them.

  • Please do not allow children to climb on any equipment poolside or in the changing areas.

  • The school strives to maintain a positive and safe learning environment. Disruptive behaviour, inappropriate conduct, or failure to follow safety instructions may result in the child being removed from the lessons.

  • Children of any age must not be left unaccompanied in changing rooms or around the pool building/grounds.

  • Parents are required to stay on the premises during their child's lessons for safety and communication purposes.

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6. Liability and Waiver

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  • By enrolling your child, you acknowledge that there are inherent risks associated with swimming and water-based activities. The Parent(s) agree to release and hold harmless Ace swim School, its instructors, staff, and affiliates from any liability for accidents, injuries, or damages that may occur during participation in swimming lessons.

  • The Parent(s) agree to be responsible for any medical expenses that may arise because of an injury sustained during the swimming lessons.

  • Ace Swim School will not be liable for any loss, damage, or injury whilst on pool premises.

 

7. Photography and Media Consent

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  • The School may take photographs or videos of children during lessons for promotional purposes, including on our website, social media, and marketing materials. By enrolling your child, you consent to the use of these images and videos.

  • If you do not wish for your child to be photographed or filmed, please inform the School in writing via email prior to the start of the term.

  • No photos or videos by a spectator unless previously arranged with a member of Ace staff.

  • There should be no use of devices to take photos/videos in the changing areas.

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8. Cancellations and Refunds

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  • The Parent(s) may cancel a child’s enrollment at any time via email to the School. Refunds are available only if the cancellation is made at least 10 days before the start of the term.

  • No refunds will be issued for missed classes or partial attendance for any reason.

  • In the event Ace must cancel a class, we will endeavor to add an extra class to the term, deduct the cost of a lesson from the following term or in the final instance refund the price of the lesson.

 

​9. Privacy Policy

 

All information will be kept by Cassie, owner of Ace swim school for the duration of your child attending swimming lessons with Ace Swim School.  (& for 1 year from the date the swimmer has left for insurance purposes)

Securely under a password on the Laptop and Mobile, no information will be shared with 3rd parties.

Medical and learning difficulties will only be shared with Ace Swim School teachers to keep your child safe and provide them with the best learning experience possible.

 

10. Amendments to Terms and Conditions

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  • The School reserves the right to amend or update these Terms and Conditions at any time. All updates will be communicated to enrolled parents/guardians.

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